Privacy notice

Who manages your information

• The website is operated by gardeninghub.
• Contact address: 25 Bishops Drive, Feltham, England, TW14 8LT.
• Email contact for privacy questions: gardeninghub@europe.com.
• Phone contact: +44 7394 582 617.
• This notice applies to information submitted through gardeninghub.info.

Information you may provide

• Your full name when completing an enquiry form.
• Your email address so we can respond to your request.
• Your phone number where you choose to provide it.
• Your organisation name, clinic name or company name where relevant.
• Journey details such as route, date, time, passenger count and vehicle class.
• Service preferences such as short-term rental, long-term rental, driver hire, transfer, corporate service or VIP class.
• Additional notes that you choose to include in the message field.

Information collected automatically

• Basic technical data needed to load and protect the website.
• Browser type, device type and approximate technical session information.
• Cookie preference choices, such as accepting or declining optional cookies.
• Security logs that help detect misuse, spam or harmful traffic.
• General website interaction information where optional analytics cookies are accepted.

Why we use personal information

• To respond to transport enquiries submitted through the website.
• To understand the requested rental period, journey type or driver hire need.
• To identify suitable vehicle categories such as economy, business, premium, SUV or minivan.
• To coordinate transfer details for airports, railway stations, hotels, clinics or other locations.
• To communicate with you regarding your enquiry.
• To maintain safe and reliable website operation.
• To keep practical records of enquiries and responses.

Legal reasons for using information

• We may use information to take steps requested by you before arranging a service.
• We may use information where it is necessary for legitimate business administration.
• We may use information to comply with legal duties if they apply.
• We may use optional analytics information only where your cookie choice allows it.

Transport enquiry handling

• Form submissions are reviewed so the team can understand the requested service.
• Route, timing and vehicle details are used only to respond to the enquiry and plan suitability.
• Submitting an enquiry does not create a confirmed booking by itself.
• Additional confirmation may be required before a vehicle, driver or transfer is arranged.
• We do not ask for unnecessary sensitive medical information through website forms.
• You should avoid placing private health details in the message field.

When information may be shared

• Information is not sold to third parties.
• Information may be shared with service providers who help operate the website or manage communications.
• Information may be shared where needed to handle a transport request.
• Information may be shared if required by law, regulation or a valid legal process.
• Only information that is reasonably necessary for the relevant purpose is shared.

How long information is kept

• Enquiry records are kept only for as long as reasonably needed for administration.
• Contact messages may be retained to manage follow-up communication.
• Technical logs are kept for a limited period for security and website reliability.
• Cookie preference records may remain until you clear browser data or update your choice.
• Information may be kept longer where required for legal, accounting or dispute-management reasons.

How we protect information

• We use reasonable organisational and technical measures to protect submitted information.
• Access to enquiry information is limited to people who need it for service administration.
• Website security measures help reduce spam, misuse and unauthorised access risks.
• No website transmission can be guaranteed completely secure, so only necessary details should be submitted.

Your choices and rights

• You may ask what personal information you have submitted to us.
• You may ask us to correct inaccurate contact details.
• You may ask us to delete information where retention is no longer required.
• You may object to non-essential use of your information.
• You may decline optional cookies through the cookie banner.
• You may contact gardeninghub@europe.com for privacy requests.

Contact for privacy matters

• Email: gardeninghub@europe.com.
• Phone: +44 7394 582 617.
• Postal contact: 25 Bishops Drive, Feltham, England, TW14 8LT.
• Please include enough detail for us to identify the enquiry you are referring to.

Updates to this notice

• This privacy notice may be updated when website features or business processes change.
• The latest version will be published on this page.
• This version is prepared for the 2026 website year.